Education Journal



大學職員職場霸凌知覺與心理健康關係之研究──兼論情緒耗竭之中介效果與因應策略之調節效果

2018.第46卷第2期(Vol. 46 No. 2).pp. 109–129
 

大學職員職場霸凌知覺與心理健康關係之研究──論情緒耗竭之中介效果與因應策略之調節效果

Perceived Workplace Bullying and Mental Health Among University Employees:

The Mediating Effect of Emotional Exhaustion and the Moderating Effect of Coping Strategies

張振傑、彭彥群、莊文隆(Chen-Chieh CHANG, Yen-Chun PENG, & Wen-Long ZHUANG)

摘要

雖然早期研究發現職場霸凌會影響個體心理健康,但其形成機制與外在因素的探討卻不多見。本研究主要依據情感事件理論探討情緒耗竭在職場霸凌與心理健康的中介效果,同時分析因應策略在職場霸凌對情緒耗竭和情緒耗竭對心理健康的調節效果。本研究採用便利抽樣法,共有290位大學職員參與。研究結果發現職場霸凌顯著正向影響情緒耗竭,情緒耗竭顯著負向影響心理健康,情緒耗竭在職場霸凌與心理健康之間有中介效果,因應策略對情緒耗竭與心理健康有顯著調節效果。根據研究結果,本文提出相關實務管理意涵和未來研究建議。

關鍵詞:職場霸凌;心理健康;因應策略;情緒耗竭

Abstract

Although earlier research found that workplace bullying affects an individual’s mental health, investigations of the mechanisms that produce these behaviors and their external factors have remained rare. Based on the affective events theory, we examined the mediating effect of mental exhaustion on the relationship between workplace bullying and mental health. We also analyzed the moderating effects of coping strategies on the relationship between workplace bullying and emotional exhaustion as well as on the relationship between emotional exhaustion and mental health. Convenience sampling was used in this study and 290 university employees participated. We found that workplace bullying significantly and positively correlated with emotional exhaustion, emotional exhaustion significantly and negatively correlated with mental health. We also found that emotional exhaustion had a mediating effect on the relationship between workplace bullying and mental health and coping strategies had a significant moderating effect on the relationship between emotional exhaustion and mental health. Based on these results, we discussed the implications for relevant management practices and provided suggestions for future study.

Keywords: workplace bullying; mental health; coping strategy; emotional exhaustion